Shipping: We offer free standard shipping on all orders within the contiguous United States (lower 48). We do not currently ship to Alaska, Hawaii, or Puerto Rico. Any other restrictions will be shown at checkout. We do not currently ship internationally. Orders ship within 1 to 2 business days, and delivery typically takes 4 to 6 business days after shipping, for a total of about 5 to 8 business days from your order date.
Tracking information is emailed once your order ships. We do not currently offer international shipping. See our full Shipping Policy for full details.
Returns: Unused items in their original packaging may be returned within 30 days of delivery. To start a return, request a Return Merchandise Authorization (RMA) by emailing support@nationalpoolsupply.com or calling +1 978-222-0628 with your order number and the reason for the return (include photos if the item is defective, damaged, or incorrect). Once your RMA is approved, ship the item with your RMA number to: DHB Enterprises LLC / National Pool Supply, 30 Log Bridge Rd, Building 300, Unit 301, Middleton, MA 01949. Change-of-mind returns: you pay return shipping, and a 15% restocking fee applies; original shipping costs are not refunded. Defective, damaged, or incorrect items reported within 30 days of delivery are returned at no cost to you with a prepaid label, and no restocking fee applies. See our full Refund and Returns Policy for full details.
