Shipping policy

Shipping Policy

Last Updated: June 19, 2026

This Shipping Policy explains how National Pool Supply, operated by DHB Enterprises LLC, processes and ships orders placed through nationalpoolsupply.com. For information about returns and refunds, please see our Refund and Returns Policy.

Shipping Destinations

We ship within the United States. Some locations may be unavailable, and any restrictions will be shown at checkout. We do not currently ship internationally.

Shipping Costs

We offer free standard shipping on all orders within the United States. Any applicable taxes are calculated and displayed at checkout.

Order Processing

Orders are processed Monday through Friday, excluding major U.S. holidays. Orders placed before 9:00 AM ET on a business day typically begin processing that same business day and ship within 1 to 2 business days. Orders placed after 9:00 AM ET, or on a weekend or holiday, begin processing on the next business day.

Once your order ships, you will receive a confirmation email with tracking information.

Carriers

We ship using USPS, UPS, and FedEx. The carrier for your order is selected based on the items purchased and the destination.

Estimated Delivery Time

After your order ships, transit typically takes 4 to 6 business days. Including processing time, the estimated total delivery time is usually 5 to 8 business days from the date the order is placed. Business days are Monday through Friday and exclude weekends and major U.S. holidays. Delivery times are estimates provided by the carriers and are not guaranteed. Carrier delivery days vary by carrier and service.

If Your Order Has Not Arrived

If your tracking shows your order was delivered but you cannot locate it, or if your order is taking longer than expected, please take the following steps:

  • Step 1: Check around your delivery area, including porches, mailboxes, side doors, and other common drop-off spots. Ask household members, neighbors, and, if applicable, your building manager or front desk, as carriers sometimes leave packages with them.
  • Step 2: Contact the carrier directly using the tracking number in your shipping confirmation email. The carrier can provide the most detailed and up-to-date delivery information and can open an investigation into a lost or misdelivered package.
  • Step 3: If you still cannot locate your order after completing the steps above, contact us at support@nationalpoolsupply.com with your order number and tracking number. We will review your situation and work with you and the carrier toward a resolution.

Please report any delivery issues promptly. Resolutions are handled on a case-by-case basis and may depend on the outcome of a carrier investigation.

Incorrect Shipping Information

Please make sure your shipping address is correct at checkout. We are not responsible for orders that are delayed or lost due to an incorrect or incomplete address provided at the time of order. If you notice an error in your shipping address, contact us as soon as possible and we will do our best to correct it before your order ships.

Contact Us

For any shipping-related questions, contact us at support@nationalpoolsupply.com or +1 978-222-0628.