General Information
General questions about our company and policies.
How can I contact customer service?
You can contact us at support@nationalpoolsupply.com. You can also call us at +1 978-222-0628. Our business hours are Monday – Friday, 9AM – 5PM ET. We are happy to help!
I need to return an item, what should I do?
All returns need a Return Merchandise Authorization (RMA) first. Email support@nationalpoolsupply.com or call +1 978-222-0628 with your order number and the reason for the return (include photos if the item is defective, damaged, or incorrect). Once approved, ship the item with your RMA number to: DHB Enterprises LLC / National Pool Supply, 30 Log Bridge Rd, Building 300, Unit 301, Middleton, MA 01949. Unused items in their original packaging can be returned within 30 days of delivery. For change-of-mind returns, you pay return shipping and a 15% restocking fee applies. Defective, damaged, or incorrect items are returned at no cost to you. See our full Refund and Returns Policy.
Do you offer bulk pricing or contractor discounts?
Yes, we do. If you’re placing large or recurring orders, please reach out to us at support@nationalpoolsupply.com and we’ll be happy to discuss pricing options.
Why do prices sometimes change?
Pricing may vary due to supplier costs, availability, or market conditions. We always aim to keep our pricing competitive while ensuring product quality and availability.
Why should I buy from National Pool Supply?
We focus on providing reliable products, competitive pricing, and responsive customer support. We source high-quality pool parts, equipment, and premium chemicals from trusted manufacturers to ensure performance and consistency. Whether you’re maintaining your pool or replacing a key component, our goal is to make it easy to find the right products and get everything running smoothly again.
Shipping & Delivery
Delivery, shipping, and returns explained.
How can I change or cancel my order?
You can request a cancellation within 1 to 2 hours of placing your order. Email us at support@nationalpoolsupply.com or call +1 978-222-0628 with your order number as soon as possible. Orders that have already shipped cannot be canceled, but you may be able to return them under our Refund and Returns Policy.
How can I track my order?
Once your order is submitted, we’ll send you an email with a personalized tracking page so you can follow its progress every step of the way. You can also opt in to receive text message updates for added convenience.
Do you offer free shipping?
We offer free standard shipping on all orders within the contiguous United States (lower 48). We do not currently ship to Alaska, Hawaii, or Puerto Rico. Any other restrictions will be shown at checkout. We do not currently ship internationally.
How fast do you ship?
Orders are processed Monday through Friday and ship within 1 to 2 business days. After your order ships, transit typically takes 4 to 6 business days, so the total estimated delivery time is usually 5 to 8 business days from when you place your order. You will receive tracking information by email once your order is on its way.
Do you ship internationally?
Currently, we ship within the contiguous United States (lower 48) only. We do not ship to Alaska, Hawaii, or Puerto Rico, and we do not offer international shipping at this time.
Product Information
Product details, specs, and selection guidance.
I have a product technical question. Can you help?
Absolutely. Feel free to reach out to us at support@nationalpoolsupply.com, and our team will do our best to assist you. For more complex or highly technical inquiries, we may refer you directly to the manufacturer to ensure you get the most accurate information.
Are your products authentic?
We source our products through established distributors and manufacturers.
Do your products come with a warranty?
Products carry the manufacturer's warranty, where applicable. Warranty terms and exclusions are set by the manufacturer, and claims are filed directly with the manufacturer. We do not offer a separate warranty of our own. If you need the manufacturer's contact details, contact us and we will share them. See our Warranty page for details.
How do I know if a part is compatible with my system?
We recommend checking your equipment model number and comparing it with the product description. If you’re unsure, feel free to contact us with your model details and we’ll help confirm compatibility.
Can’t find the answer you need?
Whether you need help with a product, an order, or choosing the right part, our team is here to help.
