Contact Us
✉ Email Us:
support@nationalpoolsupply.com
✆ Give Us a Call:
+1 978-222-0628
⚲ Business Address:
30 Log Bridge Rd Building 300, Unit 301, Middleton, MA 01949 USA
◷ Business Hours:
Monday – Friday: 9AM – 5PM ET
We respond to all customer inquiries within 24 hours on business days.
Frequently Asked Questions
Find quick answers to the most common questions about our products, shipping, returns, and more. Find our full FAQ page here for more answers.
Do you offer free shipping?
We offer free standard shipping on all orders within the contiguous United States (lower 48). We do not currently ship to Alaska, Hawaii, or Puerto Rico. Any other restrictions will be shown at checkout. We do not currently ship internationally.
I need to return an item, what should I do?
All returns need a Return Merchandise Authorization (RMA) first. Email support@nationalpoolsupply.com or call +1 978-222-0628 with your order number and the reason for the return (include photos if the item is defective, damaged, or incorrect). Once approved, ship the item with your RMA number to: DHB Enterprises LLC / National Pool Supply, 30 Log Bridge Rd, Building 300, Unit 301, Middleton, MA 01949. Unused items in their original packaging can be returned within 30 days of delivery. For change-of-mind returns, you pay return shipping and a 15% restocking fee applies. Defective, damaged, or incorrect items are returned at no cost to you. See our full Refund and Returns Policy.
Do you offer bulk pricing or contractor discounts?
Yes, we do. If you’re placing large or recurring orders, please reach out to us at support@nationalpoolsupply.com and we’ll be happy to discuss pricing options.
Do your products come with a warranty?
Products carry the manufacturer's warranty, where applicable. Warranty terms and exclusions are set by the manufacturer, and claims are filed directly with the manufacturer. We do not offer a separate warranty of our own. If you need the manufacturer's contact details, contact us and we will share them. See our Warranty page for details.
How do I know if a part is compatible with my system?
We recommend checking your equipment model number and comparing it with the product description. If you’re unsure, feel free to contact us with your model details and we’ll help confirm compatibility.
